I purchased this Hitachi 55HDS69 Plasma TV and extended 3 year warranty on 12/31/2006.It worked fine until 2/3/2010 when the video died.
The audio works fine. The TV was put in a repair shop on 2/4/2010 and they have informed me that they need a pair of boards (TS06623 & TS06624) to get the set going again. The TS06623 is not available and is on back order with no anticipated delivery date. Three months have gone by and I have talked with Hitachi numerous times and still have no idea when parts might be available.
In their last call they have agreed to provide the parts for free but have no idea when they might be available.
One of the parts distributors for the TV repair shop has said that these parts have been on backorder since before Halloween 2009.
How can a company do business in this manner and expect to survive?
We have been without our primary TV for two months and at the present time we are wondering if the set will ever be repaired.Basically, if we want to have a TV in our family room we will probably have to purchase a replacement for this 3 year old Hitachi TV
Review about: Hitachi 55Hds69 Plasma Tv.