Do not buy this TV. It looks like a good deal but it broke after only 4 months. Hitachi's customer service is horrible. They referred me to Best Buy repair service. A repairman has been to my house 3 times and replaced 4 parts. Hitachi still refuses to replace it. They want to continue wasting my time sending over more parts. The next part is on back order. Fact I have missed 3 days of work for this and been without my new plasma for 2 months. I will never buy another product from Hitachi and recommend you do the same.


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1. Written by Yakuza744, on 16-10-2008 12:32

This is a follow up on my dealings with Hitachi Customer Service and Customer Relations. Actually Customer Relations has never contacted me regarding my issues. 

 

The repair organizaion finally got the board to fix my tv. Now they say they need another board to fix it. This is after he had contacted Hitachi's Tech support line. The cost is now very near what I paid for the unit. I have emailed Customer Service again and demanded that they honor their warantee even though I was just 5 days over the one year warrantee period. 

 

I carbon copied as many entities within the Hitachi North American organizaiton as I could.  

 

We will see what happens.

2. Written by Yakuza744, on 29-09-2008 12:20

I also purchased this TV and it broke almost one year to the date that I bought it. Unfortunately the warranty did not cover it.  

 

I should have know there was a problem when I could not get any responses from the Service Center that was listed on their website. 

 

I finally found one to fix the TV but they charged me $100 just to come pick it up. That was almost three months ago. I called the service provider and he said that the boards were on back order from Hitachi. He has received two of the three boards back on July 23, 2008 but still has not received the last board. 

 

I tried commicating with Hitachi Customer Service via the email provided on their website on September 17, 2008. No response for a week. I contacted Hitachi Customer Service directly and told them that I wanted communications via email so that I had written confirmation of my dealings with them. This was on September 24, 2008. Customer Service said that they had not received my first email and that it probably got "swallowed up in the web". They informed me that they were forwarding my email to Customer Relations (and the difference is what?) and that they could not communicate with me via email but needed to talk to me directly. I responded to this email letting them know that it did not take direct telephone communications to let me know that they were getting the board that the service provider needed to finish the job. Funny thing is that the response that I got from this started out with "Thank you for visiting the Hitachi website and for your inquiry". I informed them once again that they were confirming why I wanted communications via email. That email came to me on September 24, 2008. So far I have heard nothing from Hitachi Customer Relations.  

 

I am in the process of searching out other people within Hitachi that I can send an email to to see if I can get some satisfaction and at least get the one remaining board to fix my TV.

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